Returns and Exchanges

SEYLA ONLINE EXCHANGES

We will ship online orders within 3 -5 working days from the date of transaction, customers will receive a dispatch notification to their registered mobile number upon dispatch of order. We do not offer returns or exchanges for discounted items. If an item has any defect or damage, a free replacement will be sent to you. However, if the item is not in stock, you have the option of selecting a new item of the same value or opt a refund.

RETURNS

• Returns are accepted within 14 days from the order receipt date
• Seyla can only accept returns for purchases made on our website
• Seyla will not accept return items that has been worn, washed or altered
• Any applicable courier charges to be incurred by the customer

EXCHANGE

• You have 7 days from the delivery date to exchange your Seyla online purchase
• Exchanges can be made for different material or different colors of the same material
• Your request for an exchange will be processed within 14days of receiving the saree
• Items must be in original condition and must not have been worn, altered or washed and all tags and packaging must remain in place
• Once the items have been received, they will undergo a quality review and once cleared, your exchange code will be activated for online purchase
• The exchange option will not be available if the purchased item is no longer available and will arrange a refund of purchase price via the payment method used during your purchase
• Any applicable courier charges to be incurred by the customer Any applicable courier charges to be incurred by the customer

REFUND

• We aim to process all refunds within 5 working days of receiving your parcel at our stores.
• Refunds can only be made to the card used for the original order
• You will receive a refund confirmation via email once the refund process is completed
• Refunds will usually clear into your account within 5-7 working days however this can vary between banks

PLEASE NOTE: Return/Exchange can be arranged only after contacting us via email to online returnseyla@gmail.com  or call our hotline +94112550558 for further information

• We will arrange the courier free of charge in the unlikely event that any items you have ordered from us is damaged or defective, or if the item delivered, is different from what you had ordered.
• If we find that the product has not been returned to us in full resalable condition, we reserve the right to refuse a refund/exchange on the item
• Change of delivery address cannot be accommodate once the package has been shipped