Local
• Cash On Delivery is accepted ISLAND WIDE
• VISA, MasterCard, American Express payment options are available for all customers within Sri Lanka.
• Order dispatch takes place only during working days (Monday-Friday) excluding poya days and other mercantile holidays.
• Pick up option is available at the Seyla Saree showroom.
• Cash on delivery orders will take maximum of 4 working days from the date of order placement.
• Pre-paid orders will only be dispatched once we have received a proof of payment.
• Pre-paid orders will be dispatched on the next working day after the receipt of the payment. (Delivery may take up to maximum of 4 working days depending on the delivery location)
• Once the order has been accepted by the recipient or a representative, it will be deemed as delivered. Seyla shall not be held responsible for any lost goods after acceptance of the goods by the recipient.
• Delivery Failure – Please note that we only deliver to one delivery address per order. If an incorrect or non-existent delivery address is given, an extra rerouting delivery charge will have to be borne by the customer.
International
• The estimated standard delivery period is 10-14 working days, depending on the delivery address.
• All international delivery options are fully tracked and our delivery partner will email you a link to your tracking information once your parcel has been shipped from the warehouse.
• Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.